Exchange A Completed Sale
Some stores record exchanges by making a sale return for the returned item(s) and a new sales receipt to sell the replacement item(s). If you do not use sale return invoice, see the next section on recording exchanges using only a sales invoice.
To exchange merchandise using both a sales and a return receipt:
1. Record the returned merchandise on a return receipt as described in the previous section. Please
2. Make a new sales receipt for the replacement item(s). If you tendered the return receipt by credit
note, then that credit note can be immediately used to tender the new sale.
To exchange merchandise using only a sales Invoice:
1. Go to Sale > Invoice > Sale Invoice.
2. Press Enter return button on the top of the screen.
3. Scan the item(s) being returned. You will see the quantity as –1 (minus one), or minus whatever
quantity is being returned.
4. Press End Return.
5. List the items being purchased using normal procedures.
6. A positive receipt total indicates an amount due from the customer. Tender this amount as you
would any other receipt total.
A negative amount total indicates that change is due to the customer. Tender the change amount to
the customer following your store’s guidelines for returns (i.e., cash, credit note, credit card etc).
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